Education

CAI approaches the collection of student loans and other accounts with a well-developed strategy. For example, we first gain an understanding of the student we are communicating with before proposing a path toward resolving his or her account. And we always play by the rules of the game.

CAI’s student account collectors are trained to work with your student borrowers to implement viable repayment strategies that will suit every income level. Our primary goal is to collect the balance in full. Our secondary goal is to offer reasonable and affordable payment terms within income-based repayment guidelines. Our experience working on the U.S. Department of Education Private Collection Agency contract as a subcontractor ensures that we know the many and varied ways in which student accounts may be resolved.

Our training program for higher education collectors focuses on compliance with all regulations affecting the higher education industry, including the Family Educational Rights and Privacy Act (FERPA) and the Fair Debt Collection Practices Act (FDCPA), among others. CAI excels in skiptracing and processing administrative account resolutions. To keep your portfolio clean, we identify deceased, bankrupt, incarcerated, and disabled borrowers. Our student account collectors are experts in higher education recovery and can help your student borrowers make the right moves toward resolving their obligations in full.

Click here to read about how our higher education clients have ranked our performance. Then contact us to find out how our professionalism, compliance, and performance can help you increase recoveries for your institution.