Key People
Michael S. Osborne, Chairman and CEO—Michael joined the CAI team as president in 1995, and, under his guidance, the organization has experienced double-digit growth in annual revenue and placements year after year. In 2008, he was appointed to the position of chairman and CEO. Michael began his career in the industry in 1976 and has held management positions at major firms such as General Dynamics and Lockheed Martin. Michael is a visionary who leads CAI with decades of experience in providing the resources necessary to position the company as a leader in our industry.
Dexter A. Smith, President—Dexter joined CAI in 2008. He previously held multiple senior-level management positions as he progressed through the executive ranks with several of the nation’s largest and best-known firms. Dexter’s primary role is to increase CAI’s national footprint in the company’s primary lines of business: healthcare, education, and consumer, both third party and first party. He ensures that CAI achieves strong growth while continuing to provide world-class service and competitive performance to new and existing clients.
David Weisner, Chief Financial Officer—David directs CAI’s financial plans and accounting practices. David joined CAI in 2001 and is instrumental in developing and upholding company policies for accounting, auditing, payroll, and human resources. He monitors and controls the flow of cash receipts and disbursements to meet the business and investment needs of the firm. Through David’s leadership, client receivables are accurately and effectively processed and remitted.
Jason Osborne, Chief Information Officer—Jason oversees the CAI information technology infrastructure and all strategic technology initiatives. He is responsible for account flow design and customizes programs and collections software to ensure accurate information transmission to clients and vendors. Jason is a driving force in ensuring that CAI always uses the most current and stable technology to support all collection efforts. Jason began his career in the industry with CAI in 1995.
Derrick A. Smith, Vice President of Operations—Derrick has been with CAI since 2008. He directs CAI’s collection operations. Derrick applies industry best practices to the organization’s daily activities. He is instrumental in developing strategies to enhance productivity and improve performance. He ensures that CAI uses key performance indicators as metrics for delivering excellent results to clients. Derrick has held senior-level management positions at other national firms within the accounts receivable management industry since 1996.
Lisa Bloomfield, Vice President of Client Services—Lisa oversees all client service operations and works directly with clients, ensuring that all processes and deliverables are designed and provided to each client’s expectations and satisfaction. She directs the implementation of new client service requirements, manages clerical and client services staff, and is responsible for tracking each client’s results. Lisa has been with CAI since 2001 and is a driving force in ensuring that CAI’s client services department is three steps ahead of each client’s next request.
Gayle D. Carter, Vice President—In her role as a vice president and CAI’s compliance officer, Gayle has been responsible for CAI’s employee training, compliance, and quality assurance programs since 2008. Through her leadership, CAI employees perform to the highest standards of quality and compliance. Gayle develops collection policies, procedures, and guidelines at CAI. She has been in the collection industry since 1987 and has held executive-level positions at several national firms within the industry.
Ty Otto, Vice President of Business Development—Ty directs the ongoing business development efforts at CAI. His proven track record of exceeding sales goals and customer service expectations serve the needs of CAI and clients as well. Ty began his career in the industry in 2001 and has held multiple executive-level positions for large national firms.
Gary L. Foreman, Operations Manager—Gary is responsible for reviewing, evaluating, and interpreting reports used to predict and assess current and future performance rankings. He recommends and implements operational changes to improve efficiency and effectiveness at CAI. Gary’s expertise is in the operational side of the business, creating strategies to meet and exceed each client’s expectations. Gary began his management career in 1983.