Higher Education Services

Credit Adjustments specializes in debt recovery within the higher education arena and, as a result, we have a thorough understanding of student borrowers. We also have exceptionally high recovery rates – among the highest in the industry. This is due in large part to the patient, personal approach our collections specialists learn through intense training.

CAI’s higher education program includes training on all regulatory and industry mandates, including the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act, protecting both lenders and borrowers in accordance with federal, state and local laws. Our higher education collectors fully understand loan repayment, loan consolidation and loan rehabilitation strategies, rules and options. From day one, they know everything it takes to put the student in the best position to begin repayment.

As a subcontractor collecting defaulted loans for the U.S. Department of Education, CAI oversees a comprehensive range of services from collections to account resolution. Close to 300 clients – including 90 colleges and universities – have experienced CAI’s outstanding customer service and professionalism, as well as our commitment to help every student borrower find a path to debt resolution. Our higher education collection services include:

  • Third-party collection services
  • Student account resolution
  • Letter strategies
  • Courtesy calls
  • Payment arrangements
  • Consolidation loans
  • Tailored implementation plans
  • Rehabilitation
  • Cohort reduction program
  • Consultations and seminars
  • Nationwide litigation management service

CAI’s commitment to the student loan industry is reflected by our participation in:

  • Coalition of Higher Education Assistance Organizations (COHEAO)
  • The National Association of College and University Business Office (NACUBO)
  • National Association of Student Financial Aid Administrators (NASFAA)
  • Midwest Association of Student Financial Aid Administrators (MASFAA)
  • Minnesota Collection Network