Executive Change: Former Dept. of ED Collections Group Washington Director to CAI

Posted on November 7, 2014 Under News

Credit Adjustments, Inc. (CAI), a nationally-operated accounts receivable management firm, has announced that Shirley Wheeler has joined the company’s management team as Director of Client Relations and Quality Assurance.

Prior to accepting the position at CAI, Ms. Wheeler held various management roles with the U.S. Department of Education to include Director of the Collections Group in ED’s Washington Service Center and, most recently, as a Requirements and Testing Manager. In her role as Director, Wheeler helped formulate and implement policies and procedures affecting the recovery or disposition of more than $40 billion in defaulted student loans and delinquent grant overpayments resulting from Federal Student Aid programs. Most recently, her role had been to provide leadership in the coordination and implementation of improvements and enhancements of Federal Student Aid programs and management systems.

With CAI, Ms. Wheeler will assist in the direction and oversight of CAI’s diverse client segments in higher education to include federal subcontracting work the company now performs for multiple firms on ED’s Private Collection Agency (PCAs) contract.

This announcement is a continuation of the company’s activities to continue growing in its core markets. Other key company announcements in recent years include:

  • February 28, 2012: CAI Expands to Second ED Subcontract, Fourth Location
  • October 13, 2011: CAI Adds Student Loan Depth via NCC Acquisition
  • January 12, 2011: SBA Loan Poises CAI for Aggressive Growth in 2011
  • October 1, 2009: CAI Starts Work as U.S. ED Subcontractor

Ms. Wheeler stated, “I’m excited about the opportunity to add my expertise to assist in the continued growth of a dynamic company.”

CAI President Dexter A. Smith added, “Shirley possesses an extensive amount of knowledge of various Education default collection programs. Her integrity and body of work are exemplary. Shirley will play an active role in implementing and managing our quality assurance programs to enable us to remain a top-tier performer, exceeding our own expectations and those of our clients.”