CAI History
Professionalism, compliance, and performance—these are the elements that have made Credit Adjustments, Inc. (CAI) a thriving company since 1955. These attributes form the foundation of our strategy to serve you. It’s a winning strategy similar to a successful approach in the game of chess. It’s one that thinks three moves ahead. It’s one that sees the whole board. It’s one that considers the tendencies of the person on the other side—not the other side of the board, in this case, but the phone.
The following corporate highlights illustrate where CAI has been, where we are today, and are indicative of where we’re going tomorrow.
- January 1955: Credit Adjustments of Williams County is founded as a credit bureau reporting agency.
- May 1977: The Osborne family renames the company Credit Adjustments, Inc., and incorporates in Defiance, Ohio.
- November 1996: Michael S. Osborne joins CAI.
- January 2008: Three nationally-known industry executives (Derrick A. Smith, Dexter A. Smith and Gayle D. Carter) join the CAI team.
- April 2008: CAI goes national with the opening of a second office in Kennesaw, Georgia.
- April 2008: CAI is awarded a five-year Federal contract from the U.S. General Services Administration due primarily to its nationwide capabilities, past performance, and financial strength.
- October 2008: CAI achieves nationwide licensing.
- June 2009: CAI’s executive management expands through re-incorporation.
- August 2009: CAI adds a major, nationwide debt buyer as a client; completes complex data interface in record time.
- September 2009: CAI enters the higher education market by striking a deal with a prime vendor on the U.S. Department of Education Private Collection Agency contract, acting as a subcontractor.
- January 2010: CAI implements ACA International’s Professional Practices Management System and begins certification process.
CAI’s strategic plan calls for additional investments in people and technology that will ensure the company’s ability to keep your bad debt in check! Visit often to find out the latest milestones CAI has achieved.