Welcome to Credit Adjustments, Inc.

With a staff of just six employees, Credit Adjustments, Inc. (CAI) opened its doors for business in 1977. Headquartered in Defiance, Ohio, we’ve since evolved into a 100+ employee receivables management company with four call centers and additional offices in Georgia, Minnesota and New Hampshire.

In 2008, CAI became a Contract Holder of the General Services Administration, offering the assurance of financial stability, past performance and the nationwide capabilities associated with this credential. CAI also achieved nationwide licensing during the year.

CAI entered the higher education market in 2009. In 2011, CAI announced the acquisition of Northland Credit Control (NCC), a Minnesota-based collection agency that primarily serves colleges and universities throughout the Midwest. This acquisition allowed CAI to achieve enhanced depth in the student loan industry. Late in 2014, CAI was awarded a contract with the U.S. Department of Education to assist in the recovery of Student Loan debt.

In April of 2013, we began the process of rebranding our image and message to reflect our core philosophy of providing superior customer service to our clients and their consumers. The new tagline of Delivering respect. Collecting results. embodies who we are as a company while symbolizing our commitment to provide nothing less than exceptional debt recovery solutions.